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Original KB number: 2743766

Kaspersky Internet Security is installed on this Mac. I installed it because the Mac is in a small office with Windows 7 machines which also have Kaspersky Internet Security installed and due to purchasing there was a license left over. Since files are shared between machines I figured it wouldn't hurt run Kaspersky on the Mac Mini. Symptom: Skype for business cannot detect the request to the microphone on Mac with Mojave OS. Cause: It might be that the Info.plist file within the Skype for Business.app -package does not include the dialog key NSMicrophoneUsageDescription which seems to cause the security subsystem to refuse the request from the application.

Symptoms

When you have access to multiple shared Calendar folders, you cannot open one or more of the shared Calendar folders in Outlook 2016 for Mac or Outlook for Mac 2011.

Cause

In Outlook 2016 for Mac and Outlook for Mac 2011, you cannot open a shared Calendar folder that is not a subcalendar of the user's shared default Calendar folder.

For example, a user shares the following Calendar folders with you:

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• Calendar
• Second Calendar
• Third Calendar

In this example, the Second Calendar folder is a subcalendar of the user's shared default Calendar folder. Therefore, you can open the Second Calendar folder in Outlook for Mac. However, the Third Calendar folder is not a subcalendar under the default Calendar folder. Therefore, you cannot open this folder in Outlook for Mac.

Resolution

To resolve this issue, have the calendar owner create all shared calendars under the default Calendar folder.

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Below is a listing of all of the different reasons why you may be unable to open an e-mail attachment.

This page is for people who cannot open an e-mail attachment. If the attachment is missing or not available, see: Why can't I receive any e-mail attachments?

Unrecognized file format

One of the most common reasons why you can't open an e-mail attachment is because your computer doesn't have the necessary program installed to recognize the file format. For example, if someone is sending you a .PSD image file and you don't have Adobe Photoshop or another program that supports it, the file format cannot be opened.

In this situation, we recommend you have the sender save the file as a different format that the computer supports and re-send the attachment. If you are going to be working with this file format often, install a program or viewer on the computer that supports the file format. Below is a listing of some of the more common file formats send over e-mail, their file extension, and the programs used to open those files.

Bad file association or problem with program

If the file format is something your computer should be able to open, but it's not opening correctly, its file format may be associated with the wrong program. Or, the program it's associated with may be experiencing errors, or was removed. For information about how to view and change file associations, see: How to associate a file with a program in Windows.

For example, let's say you want to view a PDF document. Many modern web browsers offer their PDF viewer, but this PDF is an attachment sent in an e-mail from a trusted sender. However, you don't have a PDF viewer such as Acrobat installed.

Instead of trying to open the attachment directly from your e-mail client, save the attachment to your computer (e.g., save it to your desktop). Then, right-click the file and under Open with, choose a different program to open the file. If this works and you want the program to always open this type of file, right-click the file and under Open with, choose another app. Check the box Always use this app to open and select the program you want to use and click Ok.

Compressed file

When needing to send multiple files over e-mail, it's not uncommon to compress all the files into a single compressed file and attach that compressed file to the e-mail. If the file is a .zip, .rar, or another compressed file format, it must be uncompress before it can be opened.

Antivirus program preventing

If you have an antivirus protection program installed on your computer, make sure it is not causing problems with your attachments by temporarily disabling your antivirus.

Unable To Open Com.app.tcc On Macbook Pro

Sender has an Apple computer and you have a PC

If the e-mail sender is using a Mac computer, and their attached files were not saved in a Windows-compatible format, you may be unable to open the attachment. Make sure that the sender of the e-mail knows that you are using Windows if they are sending you an attachment.

Outlook add-ins

If you are using Microsoft Outlook and unable to open attachments, make sure an add-in is not causing the problem. You can disable all add-ins in Outlook by following the steps below.

1. Open Microsoft Outlook.
2. Click File, Options, and then Add-ins
3. Under Manage click COM Add-ins.
4. Click on GO button next to Manage, then uncheck all of the add-ins.
5. Once everything is disabled, click Ok.
6. Close Microsoft Outlook, then re-open Outlook to see if the issue is resolved.

Corrupt file

If none of the above suggestions helped determine or fix the problem, it is also possible that the attachment you received is corrupt. Reply to the e-mail asking the sender to verify the attachment works on their computer and to create a new e-mail and attachment.

Additional information

Unable To Open Com.app.tcc On Macbook Air

• See our attachment definition for further information and related links.